Our COVID-19 Response

During these uncertain times surrounding Covid-19, we want you to know that we are well prepared to address this situation and stand ready to support you and your financial needs. We will remain open during these difficult times to be able to serve our customers and their financial needs.

Important Information and Updates

Lobby Access

As we continue to see an uptick in COVID-19 cases in Connecticut, we are taking additional precautions to protect the health and well-being of our team, our customers and our community.

All Collinsville Bank - A Divisions of Northwest Community Bank lobbies are closed for walk-in service and are operating via normal drive-up hours. Should you need to do business inside the bank, we request that you schedule an appointment at least 24 hours in advance.

We encourage you to continue to use our ATMs, drive up windows, night drop, and mobile/online banking.

The safety of our customers and staff continues to be a priority and we have implemented the following procedures:

  • All customers and employees will be required to wear a mask while inside Collinsville Bank - A Division of Northwest Community Bank branches.
  • We have installed plexiglass shields at all our teller counters and customer service desks for the protection of everyone.
  • We have installed social distancing markers throughout all of our lobbies. We request all staff and employees kindly follow their guidance.
  • We will be limiting the number of customers allowed in the lobby in order to follow social distancing guidelines.
  • Customers will be required to bring identification into the bank. We may ask that you momentarily lower your mask for identification purposes if needed.
  • Our staff is sanitizing high touch point areas hourly, pin pads after each use, and wiping down desks and workspaces with disinfectant wipes daily.
  • Some locations have designated specific doors for Entering and Exiting the building, please follow signage.

Collinsville Bank - A Division of Northwest Community Bank will continue to monitor the www.CDC.org and the www.CT.gov websites for changes in COVID-19 guidelines and mandates. We will provide updates as they become available should we need to make any additional changes to our processes or operations.

PPP Loans

The SBA has advised it will begin accepting applications as of 9:00 am on Friday, January 15, 2021 for the next round of the Paycheck Protection Program (PPP) which includes $284 Billion in new funding. This application round is for both first time Borrowers to the program (first draw), as well as those who have previously applied (second draw).

We are only processing PPP applications for existing bank customers

For more information about PPP Loan Applications, please visit our Business Lending Page.

PPP Loan Forgiveness

The COVID-19 Relief Bill passed in December of 2020 includes pending changes to the forgiveness process for those businesses that already received a PPP loan. The changes focus on loans less than $150,000, so you may wish to wait to apply for forgiveness until those rules are published. For those Borrowers who have loans over this threshold and/or are ready to apply, please continue to follow the guidance and access your application below.

The Bank provides an automated PPP Forgiveness solution that will allow you to provide the information required, including the Forgiveness Application, required documentation, and communication with the bank. Developed by our core processor, this solution will streamline the process and maintain all of the information and communication in one place.

For more information about PPP Loan Forgiveness, please visit our Business Lending Page.

For more information on the SBA, please visit their website.

Online Banking

Online Banking helps you handle your banking needs from anywhere, anytime.

  • View up-to-the-moment account balances and up to one year of history on any deposit or loan account
  • Pay your bills with our FREE Personal Online Banking Bill Pay
  • Transfer funds between any Collinsville Bank - A Division of Northwest Community Bank transaction account, as well as any checking or savings account from another financial institution
  • Make payments from your checking or transactional savings account to your Collinsville Bank - A Division of Northwest Community Bank mortgage, home equity or installment loan
  • View, print or save images of checks that have cleared your account
  • View, print or save up to 18 months of monthly statements when you sign up for FREE eStatements
  • Set up FREE alerts for high or low balances, deposits or withdrawals as well as current balances to your email inbox or mobile device
  • Send secure messages to a Customer Service Representative

It's easy to get started using Online Banking, just click here to register. If you need further assistance, please call us to request a virtual appointment.

Mobile Banking

Mobile Banking allows you to securely access your account information 24/7 from anywhere using your mobile device.

  • Check account balances
  • View account history
  • Transfer funds between accounts (person to person and bank to bank accounts)
  • Pay bills and schedule payments
  • Locate nearby Collinsville Bank - A Division of Northwest Community Bank branches and ATMs searching by zip code or address
  • Receive secure mail alerts
  • Deposit checks remotely by taking a picture of your check to securely deposit it
  • Deactivate or activate your Debit MasterCard

Getting started is easy. Enroll in online banking if you haven't already, then download our app for iPhone or Android phones or tablets!

Drive-up Windows and ATMs

Our drive-up window and ATM networks makes it easy for you to bank whenever and wherever it's most convenient.

  • Check account balances
  • We offer 2 drive-up location that allow you to do your banking right from your car
  • As part of the Connecticut Mutual Holding Company, we offer 13 ATM locations to make withdrawing money easy with no fees! Deposits can only be made at Collinsville Bank - A Division of Northwest Community Bank ATMs.
  • Night drop locations will remain available for use.

Preventing Fraud

During this time of uncertaintly, be extra vigilant of suspicious emails, phone calls, and text messages looking for your personal information - they could be impersonatity a government agency, charity, medical or health provider, or a financial institution. Please do not supply any personal or account information via phone calls or emails sent to you from Collinsville Bank - A Division of Northwest Community Bank. Contact us directly through our published phone numbers listed on our website.