Our COVID-19 Response
During these uncertain times surrounding Covid-19, we want you to know that we are well prepared to address this situation and stand ready to support you and your financial needs. We will remain open during these difficult times to be able to serve our customers and their financial needs.
Important Information and Updates
Lobby Access
As we continue to see an uptick in COVID-19 cases in Connecticut, we are taking additional precautions to protect the health and well-being of our team, our customers and our community.
Effective Monday, November 23rd all Collinsville Bank lobbies will be closed for walk-in service and operating as drive-thru only. Should you need to do business inside the bank, we request that you schedule an appointment at least 24 hours in advance.
We encourage you to continue to use our ATMs, drive up windows, night drop, and mobile/online banking.
The safety of our customers and staff continues to be a priority and we have implemented the following procedures:
- All customers and employees will be required to wear a mask while inside Collinsville Bank branches.
- We have installed plexiglass shields at all our teller counters and customer service desks for the protection of everyone.
- We have installed social distancing markers throughout all of our lobbies. We request all staff and employees kindly follow their guidance.
- We will be limiting the number of customers allowed in the lobby in order to follow social distancing guidelines.
- Customers will be required to bring identification into the bank. We may ask that you momentarily lower your mask for identification purposes if needed.
- Our staff is sanitizing high touch point areas hourly, pin pads after each use, and wiping down desks and workspaces with disinfectant wipes daily.
- Some locations have designated specific doors for Entering and Exiting the building, please follow signage.
Collinsville Bank will continue to monitor the www.CDC.org and the www.CT.gov websites for changes in COVID-19 guidelines and mandates. We will provide updates as they become available should we need to make any additional changes to our processes or operations.
PPP Loan Forgiveness
Collinsville Bank would like to now present to you an automated PPP Forgiveness solution that will allow you to provide the information required, including the Forgiveness Application, required documentation, and communication with the bank. Developed by our core processor, this solution will streamline the process and maintain all of the information and communication in one place.
The application will walk you through a series of questions that, based on your answer, will complete the proper form. You will still need to complete the worksheet with the payroll details and provide the necessary documentation. Please check with your payroll processor, as they are likely to have developed specialized SBA PPP reports providing the required information. These reports will be accepted by the SBA and will streamline the process. For more information about PPP Loan Forgiveness, please visit our Business Lending Page.
If you have questions, please contact us at: CBCommercial@collinsvillebank.com.
For more information on the SBA, please visit their website.
Online Banking
Online Banking helps you handle your banking needs from anywhere, anytime.
- View up-to-the-moment account balances and up to one year of history on any deposit or loan account
- Pay your bills with our FREE Personal Online Banking Bill Pay
- Transfer funds between any Collinsville Bank transaction account, as well as any checking or savings account from another financial institution
- Make payments from your checking or transactional savings account to your Collinsville Bank mortgage, home equity or installment loan
- View, print or save images of checks that have cleared your account
- View, print or save up to 18 months of monthly statements when you sign up for FREE eStatements
- Set up FREE alerts for high or low balances, deposits or withdrawals as well as current balances to your email inbox or mobile device
- Send secure messages to a Customer Service Representative
It's easy to get started using Online Banking, just click here to register. If you need further assistance, please call us to request a virtual appointment.
Mobile Banking
Mobile Banking allows you to securely access your account information 24/7 from anywhere using your mobile device.
- Check account balances
- View account history
- Transfer funds between accounts (person to person and bank to bank accounts)
- Pay bills and schedule payments
- Locate nearby Collinsville Bank branches and ATMs searching by zip code or address
- Receive secure mail alerts
- Deposit checks remotely by taking a picture of your check to securely deposit it
- Deactivate or activate your Debit MasterCard
Getting started is easy. Enroll in online banking if you haven't already, then download our app for iPhone or Android phones or tablets!
Drive-up Windows and ATMs
Our drive-up window and ATM networks makes it easy for you to bank whenever and wherever it's most convenient.
- Check account balances
- We offer 2 drive-up location that allow you to do your banking right from your car
- As part of the Connecticut Mutual Holding Company, we offer 13 ATM locations to make withdrawing money easy with no fees! Deposits can only be made at Collinsville Bank ATMs.
- Night drop locations will remain available for use.
Preventing Fraud
During this time of uncertaintly, be extra vigilant of suspicious emails, phone calls, and text messages looking for your personal information - they could be impersonatity a government agency, charity, medical or health provider, or a financial institution. Please do not supply any personal or account information via phone calls or emails sent to you from Collinsville Bank. Contact us directly through our published phone numbers listed on our website.
Our Promise to You!
We'd like to remind you that your money is safe in banks during this tumultuous time, and you can read a statement here from the Banking Commissioner for additional information and reassurance.