To make improvements to your banking services at Collinsville Bank - A Division of Northwest Community Bank some services will be unavailable for a brief period of time.

Please review the various dates and times affecting each service. With this advance notice, we hope that this temporary interruption in service will not inconvenience you.

Please take note of time periods by service affected:

  • Online Bill Pay: unavailable Friday, April 16, noon - Monday, April 19, noon
  • Online Banking: unavailable Saturday, April 17, noon - Monday, April 19, noon
  • Mobile Banking: unavailable Saturday, April 17, noon - Monday, April 19, noon
  • Telephone Banking: unavailable Saturday, April 17, noon - Sunday, April 18, 5pm
  • Online Account Opening (iOpen): unavailable Saturday, April 17, noon - Monday, April 19, noon

Debit Card and ATMs: Debit cards will use the same PIN you use now. When using our ATM network during this timeframe you will be able to make withdrawals. Unfortunately making deposits, balance transfers and balance inquiries will not be available. Also cash apps such as Venmo and Zelle will also be unavailable.

Online Banking and Bill Pay: Resumes at noon, Monday, April 19. Your previously scheduled and recurring transfers and payments will process without interruption.

Telephone Banking: The new Telephone Banking number is 800-455-6668. Please note:

  • If you haven't already done so, you will need to re-enroll using the last four digits of your Social Security number as your temporary PIN. (Business accounts should use the last four digits of the Social Security number of the authorized signer on the account.)
  • You may re-use your previous PIN after entering your temporary PIN.

New Routing and Transit Number: Direct deposits, recurring transfers and automatic deductions will continue as normal, uninterrupted. When setting up a new transaction or wire transfer, use Routing and Transit Number #211174204.

Current Checks: Continue using all the checks you have until you run out. If you decide to re-order checks through another source, please provide them with Routing and Transit Number #211174204.

We are making every effort to make this suspension of services as brief as possible. We appreciate your understanding of our need to maintain and update our capabilities.

If you have questions about your banking needs affected between April 16 and April 19, please contact your local branch.

Click here to learn more about our collaboration under one bank charter, Northwest Community Bank.