Fraud Protection

You Can Take Steps To Protect Your Accounts From Fraud.

Debit and Credit Card fraud happens every day in our complex global economy. The threat exists not only with retail purchases but also with online purchasing, email and internet scams. There is also concern about ID theft.

Our fraud protection services are used to anticipate, address and help prevent security threats. You will be contacted by an experienced fraud analyst to verify the authenticity of your card transactions, if warranted.

FraudWatch® Plus

Fraud can hit anytime… but you’re protected.

You may not be aware of it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud.

  • Trained analysts watch for suspicious transaction activity on your behalf, 24/7, 365 days a year.
  • If warranted, you will be contacted immediately by an experienced fraud analyst to verify the authenticity of your card transactions.

So if you ever get a call from “Fraud Prevention Services,” know that our people are doing their job and preventing potential misuse of your card.

Scam artists are waiting for the opportunity to steal your information. To make sure you have taken the necessary steps to protect yourself, read more at OnGuard Online

Mastercard® Secure Code

Shop online with added confidence, knowing only you can use your Collinsville Bank – A Division of Northwest Community Bank Debit MasterCard® because your card is protected by a personal password.

Report a Lost or Stolen Debit Card

If you believe your Debit MasterCard® or PIN has been lost or stolen, please call us at (860) 379-7561 or (800) 455-6668 from anywhere in the USA, or you can call (833) 337-6075 during non-business hours. You also have the option of deactivating your card 24/7 through iBanking or Mobile Banking. Also, if you deactivate a lost card and then happen to find it, you can reactivate it.

Planning On Traveling

Please let us know when you plan to travel. We will notify Fraud Prevention Services that there could be charges to your card from your vacation location. This will ensure that your debit card transactions will not trigger a card alert and will prevent them from blocking the card.

Please stop into any branch or call us at 800-455-6668.