Telephone Banking

Call Toll Free : 800-455-6668

You are never out of touch with your Collinsville Bank - A Division of Northwest Community Bank accounts when you take advantage of our FREE telephone banking services. Telephone banking is available 24-hours a day, seven days a week, 365 days a year from any touch-tone phone. This toll-free service allows you to access your accounts, make transfers, pay Collinsville Bank - A Division of Northwest Community Bank loans, monitor interest rates and more.

This convenient service is always as close as the nearest telephone. Just call our 800 number and follow the instructions to enter your account numbers and your Collinsville Bank - A Division of Northwest Community Bank Personal Identification Number (PIN) using the telephone keypad.

Beginning on Sunday, March 21st, 2020 at 5:00 PM, you will need to re-enroll using the last four digits of your social security number as your temporary PIN. Business accounts should use the last four digits of the social security number of the authorized signer on the account. You may re-use your previous PIN after entering your temporary PIN.

To get started, review the reference chart below:
  • Press 1 To access your account information
  • Press 4 To report a lost or stolen debit card
  • Press 0 To speak with a customer service representative
  • Press * To hangup